| 1. |
Service calls can be received from customers on many issues, each demanding their own expertise. Commit™ assists with handling call reception; call assignment, service call billing and ticket closure.
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| 2. |
Computer service providers must manage their unique IT industry contracts including detailed tracking of work duration, expenses, parts and outstanding debts. Contract management is integrated into Commit™’s workflow starting from contract creation, through billing based on customer contracts, and ending with monthly reports based on customer contracts.
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| 3. |
Intelligent field force dispatching capabilities are integral to the computer service provider who wishes to save resources and increase productivity. Intelligent dispatching enables businesses to avoid over-dispatching specific employees, and to optimize on-site visits based on geographical location and workload availability. With on click in the Commit™ system
the dispatcher can see the current workload and who is available
for dispatching.
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| 4. |
Accessing customer information is an important, but often frustrating, experience. Commit™ consolidates customer information, including service calls, open/closed tickets, all customer interactions and more, for greater ease of access.
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| 5. |
Computer service providers need an integrated software, parts, and components catalog In order to close the loop on the billing process
of matching labor done vs. parts sold. . Commit™’s integrated system increases the ease in fulfilling these tasks.
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